Tuesday, April 29, 2014

Amazon Is As Good As Gone

Alright so Amazon is probably not going anywhere but Amazon is gone to me.  As one who rarely buys anything online it was nice to have free shipping when I did buy something.  That was about all it was good for and I only used it because I was on the student prime membership.  For those who don't know the student membership cost is $35 a year which, according to what they tried to charge me the other day for a new year of the non-student membership, is about a third the price of the regular prime membership.  So because I barely got the use out of it at $35 a year there was no way I was going to pay $99 a year for the same services.  A couple weeks ago I received an email stating that my annual membership was coming up and the card on file was expired so they wanted me to go update that.  Needless to say since I did not want the service to renew I did not go and update my credit card information.  Well did you know that Amazon will perform magic and charge a card that they do not have a legitimate expiration date for.  This happened to me and some of the blame should probably be put on my card carrier as well but I was not happy.  I called up Amazon customer service and the only thing the man on the other end was helpful in doing was closing my account and refunding the $99.  There was no answer as to what happened and he wasn't even able to tell me the date he showed as an expiration.  My guess is because they had updated it with out my permission.

Because of my experience I will not be using Amazon any longer.  Heck I won't even look up products on their website any more.  Amazon I have some advise for you.  If your system is smart enough to send out an email telling a customer that their card will be expired by the time a new membership fee is due then it is probably smart enough to not charge that card so don't do it.  So do us a favor and don't charge cards that you know are bad.  The End